kradcliffe
kradcliffe

BT incerasing their prices AGAIN .... 3rd time in 18 months!

    BT is hiking prices for broadband and some calls and is to begin charging TV customers £3.50 for BT Sport.

BT is hiking prices for broadband and some calls and is to begin charging TV customers £3.50 for BT Sport.

The company said copper broadband customers will see a £2-a-month increase from April 2, Infinity fibre broadband will go up by £2.50, representing typical increases of 5% or 6% across the bundle.

BT TV customers will have to pay £3.50 a month for BT Sport from August 1, while customers who have BT Broadband and watch their Sky satellite service will see a £1.50 increase to £7.50 a month.

Non-BT Broadband customers who watch BT Sport on their Sky box will see their monthly charge go up £1 to £22.99 a month.

Anytime calling plans will go up by 49p to £8.99 a month and evening and weekend call plans will go up by 30p to £3.80.

All call pence-per-minute rates are going up by 1p and the call set-up fee is going up 2p to 21p and individual calling features are going up by 25p, such as Call Minder which will increase from £4.25 to £4.50.

BT said it would soon be announcing details for automatic compensation if it fails on service and was investing in UK call centres, nuisance calls protection and faster repairs by an average of 31 hours.

It has also frozen prices for BT TV packages and the £18.99 cost for those who only take a phone line.

BT Consumer chief executive John Petter said: “Customers will get a better package and improved service from us this year in exchange for paying a little more.

“Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.

“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”



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Well folks, that's the BT price increase emails going out. 3rd increase in 20 months. Remember you have 14 days from receipt of the email to leave your contract penalty free (when moving to a new provider), even if it is not expiring. It's also worth calling on 0800 800 150, telling them you want to leave and asking for the retentions department as they are UK based and can offer discounts to keep customers. There are some cheaper deals out there with some of the mobile providers especially if you already have a contract with them. BT will only change their greedy ways if people vote with their feet.

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I just switched to BT on 25 Jan, and renewed my BT broadband contract.

I went from EE on £15/month SIM-only with 500MB data, more texts and voice minutes a month than I would ever use to BT £8/month SIM-only with 2GB data, unlimited texts and 500 mins voice.

I also renewed my BT broadband package and kept my BT Sports package (via Sky) which is discounted by £6.75/month (apparently).

If I receive the price increase email (nothing yet) then I'll call BT and register a complaint as they failed to mention any price increases when renewing my contract.

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BT aren't negotiating this time. I tried twice and according to retentions they don't have the means to override standard pricing so it's take it or leave it.

Can see this meaning a lot of people walking away mid-contract.

Their attitude is shocking on the phone. I think I will stick with them for the remaining 14 months as the BT increase is about the same as the connection fee to move fibre elsewhere. Meanwhile I'm going to migrate everything away from the btinternet email to gmail so it's a seamless change when it happens.

 

 

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P.S. my 55mb phone and broadband is £28.99pm, to go up to £31.49 from April.

The "special deal for loyal customers" they offered was a new 18 month contract for 76mb at £33.49 a month. Doesn't make sense ........ especially when we know there's room for another couple of price increases before it runs out!

Edited by kradcliffe

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