satsuma

What's going on at Samsung

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satsuma    178

This is really bad. I actually feel sorry for Samsung now. I've been chuckling every time I fly and hear the announcement repeatedly at airports, but this could really damage Samsung.

Dunno about feeling sorry but yes it's really really really bad.

Too many more incidents like this and they are going to have to kill the Note 7 completely. No replacements, no re-launch.

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Milhouse    355

Why stop there, maybe they should just kill the entire Samsung brand...?

For the foreseeable future it's going to be "Thinking of buying a Samsung <insert product here>? Be careful it doesn't explode, LOL" etc.

And for the record, I don't fell sorry for Samsung one bit - it's their product, their design, their failure to test and now their tarnished reputation.

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kradcliffe    153

Apple have had several of these "design issues" and not handled them very well. They survived. Why should it be any different for Samsung?

 

Be interesting to see if the second release is catching fire en masse and what they are going to do about it. As above, killing the Note 7 entirely seems the only logical option.

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Dave    70

Apple have had several of these "design issues" and not handled them very well. They survived. Why should it be any different for Samsung?

 

Be interesting to see if the second release is catching fire en masse and what they are going to do about it. As above, killing the Note 7 entirely seems the only logical option.

 

Im struggling to remember when Apple had an entire product line all over the press for "exploding" (or at least catching fire), which was then subject to a very messy and badly managed recall of millions of devices only for the new safe replacement handsets to also start catching fire and burning.

 

Could you remind me when this happened? 

 

Actually, I can't think of any other instance with any product where a recall and the subsequent replacement program has gone as badly as this...

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Winterman    33

+1 to Dave

 

Absolute shambles from Samsung and I will definitely refrain from buying any of their mobile products for me or my family while it seems they are skipping QC.

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normal    346

I don't think there's ever been such an openly public debacle as this before. Sure, we joked about holding your iPhone wrong etc, but they were mobile geeks' jokes. This is everywhere. Quite often, I hear announcements that if anyone is carrying a Samsung mobile phone (not any specific type), then they should report it to the authorities etc. All very amusing when I notice Samsung have made more effort in the past year in setting up stands at airports...

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hal    120

I don't think there's ever been such an openly public debacle as this before. Sure, we joked about holding your iPhone wrong etc, but they were mobile geeks' jokes...

Holding your iPhone wrong never ran the risk of death or personal injury.

Sent from my iPhone using Tapatalk

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kradcliffe    153

Holding your iPhone wrong never ran the risk of death or personal injury.

 

On a brighter note the ambulance chasers will be loving this.

 

Daytime adverts will change from "had an accident at work" to "been burned by your handset"

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normal    346

I'm surprised it wasn't a story already. Wouldn't be that good if a parcel combusts and burns everything around it...

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Dave    70

On a brighter note the ambulance chasers will be loving this.

 

Daytime adverts will change from "had an accident at work" to "been burned by your handset"

 

Or even "are you a Samsung Galaxy Note 7 owner?"  ;)

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kradcliffe    153

Let's face it, the Note 7 is finished so time for Samsung to pull it and move on. I have had two Note 2 and two Note 4 handsets and they've all been excellent.

 

I can't really understand why this has been such a disaster, is it the USB-C interface or dodgy batteries .... no-one has actually said what the issue is but it obviously doesn't affect the S7/Edge models.

 

I certainly wouldn't consider buying one now and neither would anyone else with common sense. 

 

In the grander scale of things it will cost Samsung (but it's just a blip more than anything else with the profits they have been making). If they continue it could end up worse for them.

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Milhouse    355

As a buying decision, is this still seen as a "Note 7" problem by the general population, or has it become (in line with the view of many airlines) a generic Samsung mobile device problem?

How hard is this problem hitting sales of ALL Samsung mobile devices, not just Notes 7's? Results for Q3 and Q4 2016 will reveal all, and I suspect they might stink.

Thinking of giving a loved one a mobile phone for Christmas? Maybe avoid "a Samsung" unless you want your Christmas tree going up in flames...

This is the kind of reputation that Samsung may take a very, very long time to put behind them.

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Rvn    103

They really should be thinking of damage limitation if they have any sense. Pull the product, sort it out behind the scenes and then relaunch it under a different name if they really need to. But Samsung being Samsung decided to replace potentially unsafe phones with potentially unsafe phones. I wonder if they actually know at all what the cause of the explosions is.

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Milhouse    355

The only way to recover from this issue might be to "innovate" and ship a brand new battery technology that isn't based on LiPo and thus far less likely to explode or catch fire.

Trouble is, there isn't anything comparable to LiPo except in R&D labs and (apparently) several years away from commercialisation.

Relaunching, or even binning the Note 7 entirely, isn't likely to change the perception of Samsung devices in the mind of the buying public. Every time a random Samsung device explodes - and they will continue to do so, as exploding batteries is not something unique to Samsung - it's going to re-ignite (see what I did there?) this fiasco and Samsung will have a tough time distancing themselves from it.

Besides, it's Samsung and it's great fun to see them squirm... :)

What a great time for a well respected hardware brand to re-enter the market *cough* Nokia *cough*.

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normal    346

I haven't flown through Tallinn airport for a couple of weeks, so I was stunned to see this....

post-9-0-58611800-1476068276_thumb.jpg

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normal    346

They should just announce an end to the Note 7 and a full refund to all customers. Then have a registration page for any evidence of combusted phones and try to compensate people as smoothly as possible.

Maybe even a free S7? Try to turn opinion.

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